Sensual Lady Lingerie Collection
Return Policy
Due to the nature of the products sold we will not accept or open any parcels returned to us which do not have a Returns Authorisation Number where you have described the nature and reason of the return. You can obtain this number and print out a returns label by visiting the Returns Authorisation request page. The RAN allows you to return the item and is not a guarantee that we will accept the return. Please see conditions below:
Any faulty product may be returned to us within 2 days of receipt for replacement or a credit.
We cannot accept any returns that are soiled, worn, damaged or laundered. For hygiene purposes, we regret we cannot accept any returns on wigs or panties. By law, intimate garments containing a crotch such as bodies or panties, cannot be returned once they have been tried on or worn. If the goods are returned unopened we can accept them.
We cannot accept any returns on intimate adult toys which are not shrinkwrapped in their original packaging
For an exchange or a refund, returns should be received by us or requested by you within 14 calendar days from the date your order was shipped and include the original packaging and be in the same condition as received.
We do not refund original shipping costs or your return shipping costs.
To cancel an order please email or telephone us. You must have the order reference.
Due to the obvious health and hygiene implications with adult goods. For the goods to be returned if they are not broken the following terms have to be met.
1. The goods must be unused.
2. The goods must be in their original condition & packaging.
3. Goods that are not heat sealed in the box are non refundable and non exchangeable.
4. Items supplied in sealed packaging that have been opened are non refundable and non exchangeable.
5. The goods must be received back within 14 days from the day your customer received their order.
6. Lingerie and items of clothing are non refundable and non exchangeable.
If we suspect that the goods have been used or any of the above conditions are not met then we reserve the right to return the goods.
