Delivery
All products are shipped discreetly in a brown box with absolutely no indication as to the contents.
All goods that are dispatched are sent by a Recorded service. This means goods will not be left on the door step or with neighbours. This enables a fully discreet service and your customers confidentiality.
Goods that are in stock are dispatched within a working day. If for any reason we are out of stock, we would expect to dispatch the goods with in about 12 days. All our products are imported from the United States and China so delays of up to 28 days may occur.
If you Our customer is not in when your parcel arrives Royal Mail will keep the package at Your local depot for 7 days enabling You to pick it up. After 7 days the parcel then returns to us.
UK DELIVERY CHARGES:- £4.95 No matter the Size.
UK
Goods are dispatched by Royal Mail Recorded delivery if the parcel weighs less than 1.35kg. Over this weight then goods are sent via a courier service.
Southern Ireland
Goods are dispatched by Royal Mail International Recorded delivery if the parcel weighs less than 2kg. Over this weight then goods are sent via a courier service and unfortunately is charged at a International shipping rates as this is classed as Europe
Europe and Southern Ireland Delivery charge:- £9.95 *
*These prices are a guide only. Most standard orders will fall into the above break down but we reserve the right to pass on any additional costs if the parcel is especially heavy and requires additional courier charges.
Europe
Goods are dispatched by Royal Mail International Recorded delivery if the parcel weighs less than 2kg. Over this weight then goods are sent via a courier service.
Remote Location Delivery Charges
It has recently come to our attention that certain areas in the UK cost us a premium to reach by courior. Remote locations in Scotland tend to be the frequent ones. If your parcel requires this additional shipping charge we will advise you.
Back Orders and Split Deliveries:-
If their has been a manufacturing delay or something has been out of stock on your order for 12 days then we are happy to split or back order part of the waiting order. The delivery charge on the second delivery for the order will be charged free. Please note: We will not do this on an order unless the item has been waiting more than 12 days.
Redelivery Charges.
Occasionally customers fail to pick up their order from the local depot once the initial delivery attempt has been made if they were out. After a week the parcel is shipped back to us. Unfortunately the redelivery charge to dispatch the goods back out is not subsidised.
UK Re-delivery Charges:-
Royal Mail - £3.50
Courier - £5.50
Europe and Rest of the World:-
Royal Mail - £Cost
Courier - £Cost
Business Post Return Parcel Charge:-
If you the customer fails to collect your parcel from the Business Post depot or for any reason your parcel has been sent back to us their is a £9.95 charge levied to you. We know this is very high but I am afraid this is a cost passed on from Business Post.
Customer Exchanges and Faulty items:-
If you the customer returns an item because you dont want it and they want an exchange the redelivery charges apply.
If you the customer returns an item for an exchange due to a fault their will be no charge for sending a new item back to you.
If you the customer sends an item back claiming it is faulty and it is in fact alright redelivery charges apply to return the item to you.
